Wondering how to figure out Dynamics 365 pricing?

We're here to help. We've created a 6-part questionnaire that will help you find the right version of Dynamics 365 for your organization, and you'll find out what it would cost you every month. If you need more help with your Dynamics 365 projects, feel free to contact us!

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1 - Are you currently using Dynamics CRM Online or on-premises?

  • A) I'm using Dynamics CRM Online
  • B) I'm using Dynamics CRM on-premises
  • C) I'm not using either

2 - Which department are you looking to optimize?

  • A) Sales Team (Dynamics 365 for Sales)
  • B) Customer Service Team (Dynamics 365 for Customer Service)
  • C) Finance & Accounting Teams (Dynamics 365 for Financials)

3 - Are you looking to optimize your sales and/or technicians remote productivity?

  • A) Yes
  • B) No

4 - Are you looking to optimize project planning and resource scheduling?

  • A) Yes
  • B) No

5 - Are you looking to manage your business operations as you would with an ERP?

  • A) Yes
  • B) No

6 - How many employees for each business activity?

  • Dynamics 365 for Sales
  • Customer Service Team (Dynamics 365 for Customer Service)
  • Dynamics 365 for Financials
  • Dynamics 365 Operations(ERP)
  • Enterprise Plan 1
  • Enterprise Plan 2

Get the Enterprise Edition at the Business Edition price for 3 years!

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Frequently Asked Questions about Dynamics 365 Pricing and Plans

Can I migrate from a previous version of Dynamics?

Migrating your current data to Dynamics 365 is possible. Dynamics AX is now Dynamics 365 for Operations. The functionalities in Dynamics CRM Online are now available in Dynamics 365 for Sales and Dynamics 365 for Customer Service.

Note: Dynamics CRM users can move to Dynamics 365 at a unique transition price.

Are these Dynamics 365 prices a one-time fee or a monthly recurring price?

All prices shown are per month. As Dynamics 365 is delivered in a Software-as-a-Service format, costs related to software upgrades no longer exist. As long as you’re a subscriber, you’re automatically upgraded to the most recent product version of the product.

What are the different apps available with Dynamics 365?

With Dynamics 365, Microsoft introduced a set of different apps:

  • Sales (CRM)
  • Financials
  • Customer Service
  • Field Service
  • Project Service Automation
  • Operations (ERP)

What are my licensing choices?

All applications, except Financials and PowerApps are available with the following licences:

  • Full Users
  • Team Members
  • Enterprise Plans (include PowerApps)
  • Business pricing (for standalone applications)

What is the difference between a Dynamics 365 Full User and a Team Member?

Full Users:  Employees requiring Dynamics 365 app functionalities to do their jobs. For example, sales reps, customer service reps, finance operators, managers, executives, etc.

Team Members: Also known as Light users, these are employees who mainly need view access to data and reports for their job.